Welcome to the Noel Outfits Store FAQ page! We’re here to help make your holiday shopping experience as joyful and stress-free as possible. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, don’t hesitate to reach out to our friendly customer service team at [email protected]!
đ Product Questions
What types of products do you offer?
We specialize in festive Christmas-themed apparel for the whole family! Our collection includes Women’s T-shirts (including our popular Curvy fit), Men’s apparel, Kids’ sets, cozy Hoodie & Jogger Sets, adorable Baby Bibs, and comfortable Slide Sandals. There’s something for everyone to get into the holiday spirit!
Do your sizes run true to size?
Yes, our products are designed to fit true to size. We offer inclusive sizing options, including special Curvy fits for our ladies’ t-shirts to ensure everyone finds their perfect festive fit!
Are your products limited edition?
Many of our designs, especially our popular “Merry Drunk I’m Christmas” and other festive patterns, are seasonal and tend to sell out quickly. We recommend ordering early to ensure you get your favorites before they’re gone!
đ Shipping & Delivery
Where do you ship?
We ship globally to spread Christmas cheer worldwide! However, due to logistical constraints, we’re unable to deliver to some remote areas and parts of Asia.
What shipping options do you offer?
We offer two convenient options:
– Standard Shipping ($12.95): Processed in 1-2 business days, delivered via DHL or FedEx in 10-15 days after dispatch.
– Free Shipping: Available on orders over $50! Processed in 1-2 business days, delivered via EMS in 15-25 days after dispatch.
– Standard Shipping ($12.95): Processed in 1-2 business days, delivered via DHL or FedEx in 10-15 days after dispatch.
– Free Shipping: Available on orders over $50! Processed in 1-2 business days, delivered via EMS in 15-25 days after dispatch.
How long does order processing take?
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your package is on its way!
When should I order to ensure delivery before Christmas?
We recommend ordering at least 3-4 weeks before you need your items to account for processing and shipping time. During peak season, consider ordering even earlier to avoid any last-minute rushes!
đŗ Payment & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely! We use secure encryption technology to protect all your payment information. Your financial details are safe with us.
Do I need to create an account to place an order?
No, you can check out as a guest! However, creating an account makes future purchases faster and allows you to track your order history easily.
âŠī¸ Returns & Exchanges
What is your return policy?
We want you to be completely delighted with your purchase! You may return items within 15 days of receipt. Just contact our customer service at [email protected], and we’ll guide you through the simple process.
Are there any return fees?
Return shipping costs are the customer’s responsibility unless the item is defective. If you receive a defective item, we’ll happily cover the return shipping costs.
Can I exchange an item for a different size?
Yes! We’re happy to help with size exchanges. Please contact us within 15 days of receiving your order, and we’ll arrange the exchange. Note that exchange availability is subject to stock.
đ International Orders
Do you charge customs or import fees?
International customers may be subject to customs fees, import duties, or taxes depending on your country’s regulations. These fees are the responsibility of the customer and are not included in your order total.
Why don’t you ship to all Asian countries?
Due to logistical constraints and shipping carrier limitations, we’re unable to deliver to some parts of Asia. We’re continuously working to expand our reach so more families can enjoy our festive apparel!
Still have questions? Our festive family at Noel Outfits Store is always here to help! Email us at [email protected] and we’ll get back to you faster than Santa on Christmas Eve!
Stay festive,
The Noel Outfits Team
Based in Arvada, US, serving the globe with Christmas cheer!